A-Z of Credit Control

A–Z of Credit Control

This comprehensive five-day programme provides a practical understanding of the full credit control cycle, from assessing customer creditworthiness to managing overdue accounts and improving cash flow.

Participants will learn the strategies, tools, and best practices needed to manage credit risk effectively, maintain strong customer relationships, and ensure timely payments.

Day 1

Introduction to Credit Control and Credit Risk

• Understanding the role and importance of credit control in business
• The credit cycle: from sales to cash collection
• Identifying credit risks and their impact on cash flow
• Key responsibilities of a credit controller
• Overview of credit policies and procedures

Outcome: Participants gain a clear understanding of the fundamentals of credit control and its impact on organisational financial health.

Day 2

Credit Assessment and Customer Evaluation

• Assessing customer creditworthiness
• Using financial statements and credit reports
• Setting credit limits and payment terms
• Credit scoring techniques and risk analysis
• Establishing effective credit approval processes

Outcome: Participants learn how to evaluate customers and establish appropriate credit limits to minimise risk.

Day 3

Managing Accounts Receivable

• Accounts receivable processes and documentation
• Invoicing accuracy and billing best practices
• Monitoring debtor ageing reports
• Cash flow management and forecasting
• Using credit control software and reporting tools

Outcome: Participants understand how to effectively manage receivables and maintain accurate financial records.

Day 4

Debt Collection Strategies and Communication

• Effective collection strategies and techniques
• Communicating professionally with overdue customers
• Negotiating payment plans and settlements
• Handling disputes and difficult customers
• Maintaining positive customer relationships while collecting payments

Outcome: Participants develop practical communication and negotiation skills for successful debt recovery.

Day 5

Legal Aspects and Improving Credit Control Performance

• Legal considerations in credit control and debt recovery
• When and how to escalate overdue accounts
• Working with collection agencies and legal teams
• Key performance indicators (KPIs) in credit control
• Developing a strong credit control strategy for the organisation

Outcome: Participants gain the knowledge to strengthen credit control processes and reduce financial risk.