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A-Z of Credit Control

  • Overview ImageOverview
  • Outline ImageCourse Outline
  • Scheduled ImageScheduled Dates

Overview ImageCourse Overview

Objective:

By the end of the A-Z of Credit Control course, you will have acquired the following skills and knowledge:

  • Understanding of the significance of efficient credit management
  • Awareness of your ability to boost your organization's profitability and risk management
  • Knowledge of the fundamental elements of a contract
  • Understanding of the legal framework related to credit control
  • Mastery of the various components of the collections cycle
  • Ability to employ the best strategies to collect debts through a combination of methods
  • Improved communication skills when speaking to debtors over the phone
  • Understanding of when and how to adopt a tougher approach with debtors, including the use of legal language
  • Greater confidence in managing your ledger and debt collection
  • Enhanced ability to run your credit control process effectively.
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Overview ImageCourse Outline

A–Z of Credit Control

This comprehensive five-day programme provides a practical understanding of the full credit control cycle, from assessing customer creditworthiness to managing overdue accounts and improving cash flow.

Participants will learn the strategies, tools, and best practices needed to manage credit risk effectively, maintain strong customer relationships, and ensure timely payments.


Day 1

Introduction to Credit Control and Credit Risk

  • Understanding the role and importance of credit control in business
  • The credit cycle: from sales to cash collection
  • Identifying credit risks and their impact on cash flow
  • Key responsibilities of a credit controller
  • Overview of credit policies and procedures

Outcome: Participants gain a clear understanding of the fundamentals of credit control and its impact on organisational financial health.

 


Day 2

Credit Assessment and Customer Evaluation

  • Assessing customer creditworthiness
  • Using financial statements and credit reports
  • Setting credit limits and payment terms
  • Credit scoring techniques and risk analysis
  • Establishing effective credit approval processes

Outcome: Participants learn how to evaluate customers and establish appropriate credit limits to minimise risk.

 


Day 3

Managing Accounts Receivable

  • Accounts receivable processes and documentation
  • Invoicing accuracy and billing best practices
  • Monitoring debtor ageing reports
  • Cash flow management and forecasting
  • Using credit control software and reporting tools

Outcome: Participants understand how to effectively manage receivables and maintain accurate financial records.

 


Day 4

Debt Collection Strategies and Communication

  • Effective collection strategies and techniques
  • Communicating professionally with overdue customers
  • Negotiating payment plans and settlements
  • Handling disputes and difficult customers
  • Maintaining positive customer relationships while collecting payments

Outcome: Participants develop practical communication and negotiation skills for successful debt recovery.

 


Day 5

Legal Aspects and Improving Credit Control Performance

  • Legal considerations in credit control and debt recovery
  • When and how to escalate overdue accounts
  • Working with collection agencies and legal teams
  • Key performance indicators (KPIs) in credit control
  • Developing a strong credit control strategy for the organisation

Outcome: Participants gain the knowledge to strengthen credit control processes and reduce financial risk.

 

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Overview ImageSchedule & Fees

3 For 2Offer

Get the most out of group training with our special discount! Register 3 of your participants together on the same course and only pay for 2.

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Location

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Date: 25 - 29 May 2026

Duration: 5 Days

Venue: London

Price: $4,600

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Date: 01 - 05 Jun 2026

Duration: 5 Days

Venue: Dubai

Price: $4,600

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Date: 10 - 14 Aug 2026

Duration: 5 Days

Venue: Singapore

Price: $4,600

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Date: 14 - 18 Sep 2026

Duration: 5 Days

Venue: London

Price: $4,600

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Date: 07 - 11 Dec 2026

Duration: 5 Days

Venue: London

Price: $4,600

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A-Z of Credit Control

A-Z of Credit Control

Date: 14 - 18 Sep 2026
Duration: 5 Days
Venue: London
Price: $ 4,600
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A-Z of Credit Control

  • United KingdomLondon
  • calendar14 - 18 Sep 2026
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